Certain elements not found based on windows version.

Ranorex Studio, Spy, Recorder, and Driver.
TreyThomas93
Posts: 4
Joined: Thu Dec 15, 2022 1:37 am

Certain elements not found based on windows version.

Post by TreyThomas93 » Thu Dec 15, 2022 2:59 pm

Hey everyone, I am having the following issue:

I have a PC that is running Windows 10. I create a recording of events for an application. I then share that recording with another employee. That employee is running Windows 11. We are both using the same version of Ranorex. When the other employee starts running the recording module, everything seems to work fine until it reaches a "PlotArea" or "Split Container", and it can not find the elements.

Not sure why this is. Any help would be appreciated.

Thanks

IvanF
Posts: 151
Joined: Thu Aug 11, 2022 8:55 pm

Re: Certain elements not found based on windows version.

Post by IvanF » Fri Dec 16, 2022 4:22 pm

Hi, just to confirm: not only the Ranorex version is the same, but also all the plugin settings in Studio are the same between you and your colleague, correct?

TreyThomas93
Posts: 4
Joined: Thu Dec 15, 2022 1:37 am

Re: Certain elements not found based on windows version.

Post by TreyThomas93 » Mon Dec 19, 2022 1:11 am

IvanF wrote:
Fri Dec 16, 2022 4:22 pm
Hi, just to confirm: not only the Ranorex version is the same, but also all the plugin settings in Studio are the same between you and your colleague, correct?
Thanks for the response. What plugin settings are you referring to?

IvanF
Posts: 151
Joined: Thu Aug 11, 2022 8:55 pm

Re: Certain elements not found based on windows version.

Post by IvanF » Mon Dec 19, 2022 3:45 pm

In Settings->Plugins, are all the choices (or at least the ones for the applicable technology of the app you are automating) the same between you and your colleague?
pluginss.png

Also, after you have moved the solution to your colleague, do they see any difference in the repository paths for the elements the execution is struggling with? I.e. does RanorexPath change for SplitContainer?
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TreyThomas93
Posts: 4
Joined: Thu Dec 15, 2022 1:37 am

Re: Certain elements not found based on windows version.

Post by TreyThomas93 » Wed Dec 21, 2022 1:34 am

IvanF wrote:
Mon Dec 19, 2022 3:45 pm
In Settings->Plugins, are all the choices (or at least the ones for the applicable technology of the app you are automating) the same between you and your colleague?

pluginss.png


Also, after you have moved the solution to your colleague, do they see any difference in the repository paths for the elements the execution is struggling with? I.e. does RanorexPath change for SplitContainer?
Yes the repo paths are different. Not sure why. I even tried resetting my registry with no success.

IvanF
Posts: 151
Joined: Thu Aug 11, 2022 8:55 pm

Re: Certain elements not found based on windows version.

Post by IvanF » Fri Dec 23, 2022 3:25 pm

If your colleague tries to re-do the path via Spy (or just copy-paste from your solution), does it work for execution?

Not sure why it would change, sorry, unless there was a refresh in Spy while the Studio/project had different robustness and/or plugin settings.

TreyThomas93
Posts: 4
Joined: Thu Dec 15, 2022 1:37 am

Re: Certain elements not found based on windows version.

Post by TreyThomas93 » Fri Dec 23, 2022 9:05 pm

IvanF wrote:
Fri Dec 23, 2022 3:25 pm
If your colleague tries to re-do the path via Spy (or just copy-paste from your solution), does it work for execution?

Not sure why it would change, sorry, unless there was a refresh in Spy while the Studio/project had different robustness and/or plugin settings.
Yes if they recreate the action, it works for them. But when they send it back to me with their changes, it won't work for me.

IvanF
Posts: 151
Joined: Thu Aug 11, 2022 8:55 pm

Re: Certain elements not found based on windows version.

Post by IvanF » Mon Dec 26, 2022 3:24 pm

I see, the direct support ticket would be able to help better at this stage. You would need to submit the versions you mentioned in the opener + the plugin settings screenshots from both systems + the Ranorex snapshots from both systems (to check if/why Spy views the app under test differently).