ios app crash on start

Mobile Testing, Android App Testing.
Posts: 5
Joined: Fri May 07, 2021 4:23 pm

ios app crash on start

Post by SHENOSUJ » Thu Nov 18, 2021 3:10 pm

HI Support,
I am trying to deploy our usual apps on the IPad.

RxServiceApp verion 3.2.4 has been downloaded from this location

I have the latest Ranorex Studio 10.1.2 installed on my Windows maschine.

When I try to deploy and instrument the apps , the wizard says it is successful.

But the logs says:

2021-11-18 14:46:50.100| WARN|Ranorex.Plugin.Mobile.Device.State.DeviceStateManager|Device BuildUp transition failed. Details: System.Exception: Failed to establish app connection because no active application is running on the device.
bei Ranorex.Plugin.Mobile.Device.State.Transitions.ConnectToAppTransition.CreateAppChannel(AppInformation activeApp, IDeviceLogicChannel deviceChannel)
bei Ranorex.Plugin.Mobile.Device.State.Transitions.ConnectToAppTransition.Execute(IDeviceState currentState, TransitionDirection direction)
bei Ranorex.Plugin.Mobile.Device.State.DeviceStateManager.GotoStateAsyncWorker(Object threadStartArg)

Once I open the app on the iPAD 14.2 , it stops/crashes immediately and

reason is 'Library not loaded' @executable_path/RxAutomation.dylib

Any idea, how to approach this issue?Will be much appreciated!

Best Regards,

Certified Professional
Certified Professional
Posts: 120
Joined: Mon Mar 22, 2021 10:01 pm

Re: ios app crash on start

Post by Jacob » Wed Nov 24, 2021 4:52 pm

Hi Shenosuj,

I would recommend reaching out to support here and raise a defect. This doesn't sound like expected behavior. Please relay the following information:

Ranorex Version
Service App Version
iOS Version
Method of instrumentation (Source Code or .p12 / .mobileprovision file)