Ranorex Forum

The issue is I had 3 Runtime Floating licence installed on a Licence Server.

This Licence Server machine had a hard-drive failure and is now unusable. I then installed a new Licence Server onto a new machine. But when I tried to authenticate (using either the Licence Server tool or web version) my 3 Runtime licences they each fail with the error:

“Failed to authenticate licence: The number of installations allowed for this licence key has been exceeded”

Do you need to remove an association on your Ranorex servers, so that I can re-assign my licence to another Licence Server? This is a major blocker for me right now.

Please send an email to [email protected]. They are more responsive through email for issues like this, and it is probably better to handle it there anyway due to the nature of the issue.

This issue has been resolved by the support team, cheers.