Ranorex Spy crash when ios app is scanned

Mobile Testing, Android App Testing.
SHENOSUJ
Posts: 5
Joined: Fri May 07, 2021 4:23 pm

Ranorex Spy crash when ios app is scanned

Post by SHENOSUJ » Mon Sep 06, 2021 8:40 am

Hallo,
what could be the reason behind this behaviour.

I run some test on the ios app with Ranorex version 10.
the test completes.

then i try to open the spy to look for an element on the ios app.

But whenever i open spy on my computer , the whole ranorex app crashes on my computer. i am not able to open spy without disconnecting the ios app from the computer.

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odklizec
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Re: Ranorex Spy crash when ios app is scanned

Post by odklizec » Mon Sep 06, 2021 9:26 am

Hi,

Are using the most recent Ranorex version 10.1.1? If not, please update Ranorex and try it again. If the problem is reproducible with 10.1.1, please create a support ticket here:
https://www.ranorex.com/support-query/
In my opinion, Ranorex folks will need access to the app under test, otherwise, it will be impossible for them to tell what's wrong.
Pavel Kudrys
Ranorex explorer at Descartes Systems

Please add these details to your questions:
  • Ranorex Snapshot. Learn how to create one >here<
  • Ranorex xPath of problematic element(s)
  • Ranorex version
  • OS version
  • HW configuration

SHENOSUJ
Posts: 5
Joined: Fri May 07, 2021 4:23 pm

Re: Ranorex Spy crash when ios app is scanned

Post by SHENOSUJ » Mon Sep 06, 2021 2:55 pm

Hello,

Yes, we have tested this with Ranorex 10.1.1.
Is there a log file created by the Spy application that we can forward to the Ranorex team?
If yes where would that location be?

The Documents/Ranorex/Logs doesnt seem to update when it crashes.

This would help us go forward with the issue.

Best Regards,
Shenosuj