Ranorex Studio 9 Screenshot Container Problem

Mobile Testing, Android App Testing.
tomwolf
Posts: 18
Joined: Tue Feb 26, 2019 9:04 am

Ranorex Studio 9 Screenshot Container Problem

Post by tomwolf » Tue Feb 26, 2019 10:44 am

Hello Ranorex community,

Recently I’ve updated Ranorex Studio 8.3.2 to Ranorex Studio 9.0. With Studio 9.0 I was able to test our app on a Samsung S9 with OS version Android 9. Connecting and recording didn’t deliver any problems, but I faced an issue causing me to reinstall Studio 8.3.2.

Issue
The issue took place in Ranorex Spy when I tried to select actions in the ‘screenshot’ container. The problem was that I was able to only select some parts of all the buttons. This also included waiting about 5 minutes to realise my mouse stood already on another button. Also, the workload of my processor increased by almost 30 percent adding to the standard 9 percent. This resulted in a 39 percent usage of the processor, this never happened in Studio 8.3.2.

In the attached file and just below this paragraph you can see a screenshot of the problem. You can see that my cursor isn’t even on the ‘screenshot’ container, but Spy is still showing a blue button. I already tried to use another underlaying directory item, but this didn’t solve the problem. When I was able to select a blue box, it would most of the time take me to the specified directory but this action would also take about 5 minutes.

Concrete test situation:
- Ranorex Studio 9.0
- Running Spy using the ‘record’ button
- Samsung S9 (Android 9)

Question:
Could you patch Studio 9 to make these actions functional again as they were supposed to?

Thanks already,

Tom
You do not have the required permissions to view the files attached to this post.
Regards,

Tom Wolf

User avatar
Support Team
Site Admin
Site Admin
Posts: 12145
Joined: Fri Jul 07, 2006 4:30 pm
Location: Houston, Texas, USA
Contact:

Re: Ranorex Studio 9 Screenshot Container Problem

Post by Support Team » Fri Mar 01, 2019 2:51 pm

Hello Tom,

Thank you for contacting us.
We have not come across new mobile issues yet with Ranorex 9.0.
The issue could be specific to your app. Can you open a ticket in our support system and attach the apk file? You can contact us via the following link: Support Query

We are looking forward to your ticket.

Sincerely,
Tomaž