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Ranorex Studio 9 Screenshot Container Problem

Posted: Tue Feb 26, 2019 10:44 am
by tomwolf
Hello Ranorex community,

Recently I’ve updated Ranorex Studio 8.3.2 to Ranorex Studio 9.0. With Studio 9.0 I was able to test our app on a Samsung S9 with OS version Android 9. Connecting and recording didn’t deliver any problems, but I faced an issue causing me to reinstall Studio 8.3.2.

Issue
The issue took place in Ranorex Spy when I tried to select actions in the ‘screenshot’ container. The problem was that I was able to only select some parts of all the buttons. This also included waiting about 5 minutes to realise my mouse stood already on another button. Also, the workload of my processor increased by almost 30 percent adding to the standard 9 percent. This resulted in a 39 percent usage of the processor, this never happened in Studio 8.3.2.

In the attached file and just below this paragraph you can see a screenshot of the problem. You can see that my cursor isn’t even on the ‘screenshot’ container, but Spy is still showing a blue button. I already tried to use another underlaying directory item, but this didn’t solve the problem. When I was able to select a blue box, it would most of the time take me to the specified directory but this action would also take about 5 minutes.

Concrete test situation:
- Ranorex Studio 9.0
- Running Spy using the ‘record’ button
- Samsung S9 (Android 9)

Question:
Could you patch Studio 9 to make these actions functional again as they were supposed to?

Thanks already,

Tom

Re: Ranorex Studio 9 Screenshot Container Problem

Posted: Fri Mar 01, 2019 2:51 pm
by Support Team
Hello Tom,

Thank you for contacting us.
We have not come across new mobile issues yet with Ranorex 9.0.
The issue could be specific to your app. Can you open a ticket in our support system and attach the apk file? You can contact us via the following link: Support Query

We are looking forward to your ticket.

Sincerely,
Tomaž