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ios app crash on start

Posted: Thu Nov 18, 2021 3:10 pm
by SHENOSUJ
HI Support,
I am trying to deploy our usual apps on the IPad.

RxServiceApp verion 3.2.4 has been downloaded from this location
https://www.ranorex.com/mobile-download-archive/

I have the latest Ranorex Studio 10.1.2 installed on my Windows maschine.

When I try to deploy and instrument the apps , the wizard says it is successful.

But the logs says:

2021-11-18 14:46:50.100| WARN|Ranorex.Plugin.Mobile.Device.State.DeviceStateManager|Device BuildUp transition failed. Details: System.Exception: Failed to establish app connection because no active application is running on the device.
bei Ranorex.Plugin.Mobile.Device.State.Transitions.ConnectToAppTransition.CreateAppChannel(AppInformation activeApp, IDeviceLogicChannel deviceChannel)
bei Ranorex.Plugin.Mobile.Device.State.Transitions.ConnectToAppTransition.Execute(IDeviceState currentState, TransitionDirection direction)
bei Ranorex.Plugin.Mobile.Device.State.DeviceStateManager.GotoStateAsyncWorker(Object threadStartArg)


Once I open the app on the iPAD 14.2 , it stops/crashes immediately and

reason is 'Library not loaded' @executable_path/RxAutomation.dylib


Any idea, how to approach this issue?Will be much appreciated!

Best Regards,
Shenosuj

Re: ios app crash on start

Posted: Wed Nov 24, 2021 4:52 pm
by Jacob
Hi Shenosuj,

I would recommend reaching out to support here and raise a defect. This doesn't sound like expected behavior. Please relay the following information:

Ranorex Version
Service App Version
iOS Version
Method of instrumentation (Source Code or .p12 / .mobileprovision file)

--Jacob