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Uninstall License fails

Posted: Tue Jul 02, 2019 11:24 pm
by davidi
Hi,

I am trying to uninstall a license for one machine to install on another but the uninstall fails. When I send Ranorex and email I get an automated response saying I have no valid case number. I have tried to log in the web site but the password fails and the forget password is not sending any emails to the require email address.

How do I uninstall the license.

thanks
Dave

Re: Uninstall License fails

Posted: Wed Jul 03, 2019 9:47 am
by odklizec
Hi Dave,

I would suggest to contact Ranorex support team via support form available here:
https://www.ranorex.com/support-query/

Re: Uninstall License fails

Posted: Thu Jul 04, 2019 5:07 am
by davidi
Thanks for the reply. I'll give that link a try.

regards
Dave