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Mouse Freeze
Posted: Mon Mar 23, 2015 5:07 pm
by aatish
While recording the mouse cursor suddenly freeze's and I can't seem to get it working normally unless and until I restart my Machine. Now this is happening more frequently and it's very troubling to work. Let me how to what's causing this how can I fix this. I tried checking all the system and Ranorex settings but everything seems to be alright.
Re: Mouse Freeze
Posted: Tue Mar 24, 2015 3:44 pm
by Support Team
Hello aatish,
May I ask which version of Ranorex you are currently using?
Please update to our latest version, currently Ranorex 5.3. If you are already using Ranorex 5.3. we suggest a clean re-install of Ranorex.
Therefore:
- • Completely uninstall Ranorex.
• Reboot your machine.
• Install Ranorex again.
Let me know if you need any further help.
Regards,
Robert
Re: Mouse Freeze
Posted: Tue Mar 24, 2015 4:57 pm
by aatish
Hi Robert,
I was using the Version 5.2, I Uninstalled the old version and Installed 5.3. Looks like everything is fine as of now. If the mouse still freeze's I'll let you know.
Thank You
Aatish
Re: Mouse Freeze
Posted: Wed Mar 25, 2015 12:02 pm
by Fergal
This also happens to me occasionally and it has been an issue on various Ranorex versions, up to and including 5.2.2 (running on Windows 7 with 4 GB Ram). It occurred before and after a full uninstall and re-install. On most occasions, a machine restart is required to resolve the issue.
Re: Mouse Freeze
Posted: Wed Mar 25, 2015 3:41 pm
by aatish
Hi Robert,
I tried what you asked for, I installed Ranorex 5.3 but the bigger issue is I can't seem to ran any of my scripts anymore. Each time I open my suite it freezes (Not Responding) Every single script and the mouse still freeze's!
Please get back to me as soon as possible
Thank You
Aatish
Re: Mouse Freeze
Posted: Thu Mar 26, 2015 12:53 pm
by Fergal
Aatish are you using an application for capturing screenshots? I use Snipping Tool, I'm not certain, but the issue appears to occur more often when I have a previously captured screenshot open. I now try to ensure all screenshots are closed before running any tests and it does seem to help avoid the mouse freezing.
Re: Mouse Freeze
Posted: Thu Mar 26, 2015 4:33 pm
by Fergal
Just to add, pressing 'Shift' + 'Esc', stops recording and unfreezes the mouse.
Re: Mouse Freeze
Posted: Thu Mar 26, 2015 7:27 pm
by aatish
Hi Fergal
Yeah I do press Shift + Esc to unfreeze the mouse. But if i start recording again it freezes back. I would have to restart my machine to get it working. Yeah I use the snipping tool, I'll try not to leave the screenshot window open.
Thank You
Aatish
Re: Mouse Freeze
Posted: Mon Mar 30, 2015 12:50 pm
by Support Team
Hello all,
Please try updating to our latest version, currently Ranorex 5.3.1. if you are still facing the issue.
Regards,
Robert
Re: Mouse Freeze
Posted: Wed Apr 01, 2015 3:01 pm
by aatish
Hi Robert
I Reset the layout settings, had to do it for every script so far it's working now.
Thanks
Aatish
Re: Mouse Freeze
Posted: Thu Apr 02, 2015 12:43 pm
by Support Team
Hi aatish,
I'm glad that you could resolve the issue.
Regards,
Robert